Privacy Policy

Our Privacy Commitment

At Hotel Retamas ("we," "us," or "our"), we value your trust. This policy explains how we collect, use, and protect your personal information when you visit www.hotelretamas.com or purchase our toolboxes.

Information We Collect

🔹 What You Provide

Contact details (name, email, phone, shipping/billing address)
Payment information (processed securely via payment gateways)
Communications (emails, customer service inquiries)

🔹 Automatically Collected

Device/browser data (IP address, cookies, browsing behavior)
Order history and preferences

How We Use Your Data

✓ To Process Orders – Fulfill purchases and send tracking info
✓ Customer Support – Respond to inquiries and requests
✓ Improvements – Enhance website functionality and product offerings
✓ Marketing – Send relevant promotions (only with consent)

We never sell your data to third parties.

Data Protection Measures

🛡️ Security Practices

SSL encryption on all transactions
Regular system security audits
Limited employee access to sensitive data

💳 Payment Security
All payments are processed through PCI-DSS compliant gateways (e.g., Stripe, PayPal). We do not store full credit card details.

Third-Party Sharing

We only share data with:

Shipping carriers (to deliver orders)
Payment processors (to complete transactions)
Trusted service providers (e.g., email tools, analytics)

Partners are contractually bound to protect your information.

Your Rights & Choices

🔸 Access/Update Data: Contact us at business@hotelretamas.com
🔸 Opt Out: Unsubscribe from marketing emails via link in messages
🔸 Cookies: Manage preferences in your browser settings

Questions? Contact our Data Protection Officer:
📧 business@hotelretamas.com
📍 ISLAND APPAREL PTE. LTD., 250 BANGKIT ROAD #06-362 SINGAPORE (670250)

Key Features:
✔ Transparent Practices – Clear explanations of data use
✔ User Control – Easy opt-out options
✔ GDPR & CCPA Compliant – Meets international privacy standards