Shipping Policy

Shipping & Delivery Information

We deliver high-quality toolboxes worldwide with reliable shipping options to get your tools where they need to be—fast and secure.

Shipping Services & Delivery Times

🚚 Standard Shipping (3-7 Business Days)

Cost: Calculated at checkout (free for orders over $100)
Available to: Most countries (exclusions apply)

✈ Express Shipping (2-4 Business Days)

Cost: Flat rate $15 or calculated at checkout
Priority handling & tracking included

📦 Economy Shipping (7-15 Business Days)

Cost: Lowest available rate
Best for non-urgent orders

Note: Delivery times start when order ships, not when placed. Business days exclude weekends/holidays.

Where We Ship

✔ Available: North America, Europe, Australia, Singapore, Japan & 30+ other countries
❌ Restricted Areas: Remote islands, sanctioned countries, and regions with import restrictions on metal goods

Contact us before ordering if unsure about your location.

Order Processing

Processing Time: 1-2 business days (excluding weekends/holidays)
Tracking Provided: All orders include tracking numbers via email
Customs/Duties: International buyers are responsible for any additional fees

Company & Contact Details

Hotel Retamas | ISLAND APPAREL PTE. LTD.
📍 Address: 250 BANGKIT ROAD #06-362 SINGAPORE (670250)
📞 Phone: +65 8192 3050
📧 Email: business@hotelretamas.com
⏰ Business Hours: Mon-Fri 9AM-6PM SGT

🔧 Follow Us: Facebook

Important Notes

Signature Required: For orders over $200
Address Accuracy: Double-check your shipping details—we can’t redirect packages after shipment
Damaged Items: Report within 48 hours with photos/video

Need Help? Contact our logistics team for urgent shipping questions.

Why Customers Trust Our Shipping:
✔ Transparent Costs – No hidden fees at checkout
✔ Global Reach – Serving professionals worldwide
✔ Package Protection – Reinforced packaging for heavy toolboxes